Excellent Service Standards
As one of the first customers of One Stop Properties, Brian Morris, has been a consistent, loyal customer for the past 15 years. Brian believes the property management service he receives across all his properties is second to none!
Brian first met Wendy when he was considering investing in his first Glasgow based buy-to-let properties, although at that time Wendy was employed by another letting agent. He felt her enthusiasm and professionalism really stood out as well as her knowledge of the Glasgow property market. By the time Brian had completed the purchase of his properties, Wendy had left her job to start One Stop Properties with former director Willie Jamieson. When he discovered this, Brian decided that the risk of engaging a new start business with no track record was definitely worth taking, as he felt both Wendy and Willie were the right people to look after his Glasgow property portfolio.
At that time Brian had poor experience of letting agents but felt that One Stop Properties understood how to overcome the pitfalls he had previously encountered.
Brian said, “What has really stood out for me from the start is their knowledge and relationships with their customers, both landlords and tenants. They treat landlords and tenants the same and by doing this the tenants look after my properties which ensures my maintenance bills are kept low and the properties retain their investment value.
Great Ethics and Business Principles
On paper they offer the same as any other letting agency. The difference with One Stop Properties is their standard of service. I honestly think there is no agency better placed than them. They are totally open and honest and if they make a mistake, put their hand up, fix it and they ensure our relationship is back on an even keel before we move on. Their ethics and business principles are outstanding and that is reflected across everything that they do. The fact that they know their market, their business and the rental market in Glasgow inside out provides me with 100% confidence that they will look after my properties as if they were their own! ”
Brian uses the full portfolio of services from One Stop Properties from simple repairs to tenant management. He’s also consulted Wendy on her property investment knowledge and expertise to gain insight into up-and-coming property areas, connecting him to other experts in areas such as legal advice and marketing.
“They are fully transparent in all their invoices. Their billing system is clear, detailed and comprehensive and each transaction is fully traceable so I can ensure I have full auditability of all my transactions. Their property management is second to none, in terms of the level of detail provided, including the treatment and care of the properties by the tenants ”
When the landlord agent registration was introduced, the One Stop Property team all gained accreditation.
“It instils me with complete confidence that all of the team are fully accredited and keep abreast of changes in legislation, new rules and regulations (and the impact that has for landlords). I know nothing will be missed!”
“They reacted so quickly to the COVID social isolation rules. Wendy told me she saw it coming and had bought laptops for all her staff in advance of lockdown. They had also moved to a fully automated administration system in February which means everything that was paper intensive has now been moved online. This is excellent for transparency and is so easy to access and examine. I can honestly say I don’t think any of the other letting agents reacted so quickly and have been able to maintain landlord and tenant consistency and care during this unprecedented period”.
Brian is delighted with the service and feels the team’s attention to detail, professional approach, attitude and etiquette as well as their knowledge of Glasgow and quality and assessment of prospective tenants truly sets them apart from other Glasgow letting agencies.